Return

 

How to make a return

The right of withdrawal, regulated pursuant to the law by Legislative Decree no. 206 of 06/09/2005, guarantee the right to withdraw from the purchase contract for any reason by returning the purchased product/s and receiving the relevant refund. Only the customer-consumer can exercise this right, that is the natural person who purchases the goods for purposes not related to his professional activity and who therefore does not indicate a VAT number reference in the order form.
The customer must send to VanityStock S.r.l.s. a communication.
The right of withdrawal does not apply to sealed products opened by the consumer.

Please note:
– Customers who purchase with a VAT number cannot exercise the right of withdrawal.
– The right of withdrawal cannot be exercised if the seal is open or if the products are used.
– The withdrawal cannot be exercised in case of lack of the original packaging or other elements accompanying the product.
– It is not possible to return only part of the product.
- Shipping cost to return the product/s are paid by the customer

 

Follow the instructions

1. Within 15 working days from the date of delivery, the consumer must send a communication by REGISTERED MAIL with return receipt to:
VanityStock S.r.l.s. Via Luigi Pirandello, 199, Canicattì, AG 92024
and must report the IDENTIFICATION NUMBER associated with your request.

2. Once the registered letter has been received by VanityStock S.r.l.s., our Customer Service will contact the consumer via email to accept the request and confirm the shipment of the package.

3. The products must be carefully packaged to avoid damage during shipping. The original packaging must be used and the product must go with everything it was shipped with.
We recommend shipping via insured courier.

4. The customer is responsible for return shipping costs and is responsible for the product during shipping. In case of loss, theft, or otherwise, VanityStock S.r.l.s. reserves the right to charge for any damages incurred.

5. The customer must send the product via courier within 15 days of acceptance of the return.
Upon arrival of the goods VanityStock S.r.l.s. will verify the integrity of the goods and the presence of all products accompanying the original product. Subsequently the company will refund the consumer, within 15 days of receiving the registered letter, including shipping costs.

In case of damage to the product during transport, VanityStock S.r.l.s. will inform the Customer of what has happened (within five working days of receiving the product in its warehouses), to allow the customer to immediately file a complaint against the courier he used, and obtain a refund of the value of the product (if insured by the customer).